Terms of Use

Terms of Use and Privacy

Terms of Use

Last updated: 24 March 2025

Welcome to the website of Australian Impact Group (referred to as “we”, “our”, or “us”). By accessing or using this website (www.australianimpactgroup.com.au or any associated pages), you agree to comply with and be bound by the following Terms of Use. If you do not agree, please do not use this site.

Website Use

This website is provided for informational and promotional purposes only. You may browse, share, or download publicly available information for personal, non-commercial use only. You must not misuse this website, interfere with its functionality, or attempt to gain unauthorised access to any part of the website.

Intellectual Property

All content on this website, including text, graphics, logos, images, videos, and downloadable materials, is owned or licensed by Australian Impact Group unless otherwise stated. You must not reproduce, modify, distribute, or exploit any content without prior written permission.

Subscriptions and Communication

By subscribing to our mailing list or submitting your information through any form on this site, you consent to receive communications from us, including promotional updates and event invitations. You may unsubscribe at any time using the link provided in emails or by contacting us directly.

Third-Party Links

Our website may contain links to external websites. These are provided for your convenience only. We are not responsible for the content, privacy practices, or terms of use of third-party sites.

Limitation of Liability

To the extent permitted by law, Australian Impact Group is not liable for any loss, damage, or disruption resulting from your use of this website, including reliance on content or any technical issues.

Changes to Terms

We may update these Terms of Use from time to time without notice. The latest version will always be available on this page. Continued use of the site indicates your acceptance of any changes.

Jurisdiction

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Queensland.

Privacy Policy

Last updated: 24 March 2025

Australian Impact Group is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, and protect your personal information when you interact with our website.

What We Collect

We may collect the following information when you visit our website or engage with us:

• Name and contact details (such as email address, phone number)

• Organisation or business name

• Your responses to forms or surveys

• Behavioural data (via cookies and analytics tools)

We only collect information that is reasonably necessary for our functions or activities.

 How We Use Your Information

We use the information collected to:

• Provide you with updates, newsletters, and promotional materials

• Notify you of programs, events, or services relevant to your interests

• Improve the content and user experience of our website

We will only use your personal information for the purposes for which it was collected or as otherwise permitted by law.

Opting Out

You can unsubscribe from our communications at any time by clicking the "unsubscribe" link in our emails.

Disclosure of Information

We do not sell or rent your personal information. We may disclose your information to third-party service providers who assist with our website operation, email distribution, and analytics (e.g., HubSpot), provided they comply with Australian privacy laws.

We may also disclose personal information if required to do so by law.

Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, including the use of secure platforms and restricted access to data.

However, the internet is not a secure environment, and we cannot guarantee the security of your data transmitted online.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if necessary. To make a request, email hello@australianimpactgroup.com.au.

Cookies and Analytics

We use cookies and other tracking tools to improve your experience and understand how visitors interact with our website. You can adjust your browser settings to disable cookies if preferred.

Changes to this Policy

We may update this policy from time to time. Any changes will be posted on this page with the revised date.

Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

Australian Impact Group
Email: info@australianimpactgroup.com.au
Website: www.australianimpactgroup.com.au

Refund Policy for Program Purchases – Creative Catalyst Store (App Store & Google Play)

Last updated: 24 March 2025

Creative Catalyst is a digital platform and linked brand operated under the Australian Impact Group, used to distribute our physical and digital products, including programs, toolkits, and learning content focused on innovation.

If you purchase a program or digital product via the Creative Catalyst Store through the Apple App Store or Google Play, the following refund policy applies:

Digital Products and Programs

All program and digital content purchases made through the Creative Catalyst mobile app (available on the Apple App Store or Google Play) are final and non-refundable, except where required under Australian Consumer Law.

Please choose carefully before completing your purchase.

2. Subscription and In-App Purchases

For any in-app subscriptions or ongoing content access fees:

• You may cancel your subscription at any time through your Apple or Google account settings.

• Refunds for cancelled subscriptions are handled by Apple or Google, not Australian Impact Group or Creative Catalyst.

• We recommend reviewing Apple or Google’s individual refund policies for more information:

  • Apple Support – Request a Refund

  • Google Play – Request a Refund

Consumer Guarantees

Under the Australian Consumer Law, you are entitled to a refund or replacement if a product or service you purchase:

• Is faulty or not as described

• Fails to meet consumer guarantees

If you believe this applies to your purchase, please contact us at info@australianimpactgroup.com  with details of your purchase and your concern. We will respond within a reasonable time to resolve the issue.

Physical Products

If you purchase any physical products via the Creative Catalyst website or app, please refer to the Returns & Exchanges section on our website for specific policies relating to those items.